{"id":1721,"date":"2025-08-29T10:21:26","date_gmt":"2025-08-29T10:21:26","guid":{"rendered":"https:\/\/loymee.com\/?p=1721"},"modified":"2025-08-29T10:21:32","modified_gmt":"2025-08-29T10:21:32","slug":"why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that","status":"publish","type":"post","link":"https:\/\/loymee.com\/en\/why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that\/","title":{"rendered":"Why don&#8217;t customers leave reviews on Google &#8211; and how can you change that?"},"content":{"rendered":"\n<p>Small and medium &#8211; sized business owners often ask themselves, \u201cWhy do satisfied customers so rarely leave reviews?\u201d<br>Good reviews are one of the most effective local marketing tools today-they build reputation, increase trust, and improve visibility on Google. According to BrightLocal research, as many as 87% of consumers read online reviews about local businesses before making a purchase decision.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If customers rely so heavily on reviews, why do so few actually leave them? Here are the most common reasons &#8211; and proven ways to change that.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-customers-forget-to-leave-reviews\"><strong>1. Customers forget to leave reviews<\/strong><\/h3>\n\n\n\n<p>Even if the customer is satisfied, they simply have other things on their mind. Research shows that over 70% of customers say they want to leave a review, but less than 10% actually do so. A positive experience quickly fades into the background as soon as the customer leaves the store, salon, or restaurant.<\/p>\n\n\n\n<p><strong>How to change that?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask for feedback immediately after a purchase or service &#8211; preferably within 30\u201360 minutes, when satisfaction is fresh.<\/li>\n\n\n\n<li>Use the channel that the customer responds to most quickly &#8211; SMS, email, in-app notification.<\/li>\n\n\n\n<li>Automate this process &#8211; with tools like Loymee, you can set up an automatic request that will reach the customer at the perfect moment.<br><\/li>\n<\/ul>\n\n\n\n<p>Example:<br>A hair salon in Krakow implemented automatic SMS notifications with a link to reviews. Within a month, the number of new reviews increased by 55%, and the average rating improved from 4.5 to 4.8 stars.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-no-clear-call-to-action-cta\"><strong>2. No clear call to action (CTA)<\/strong><\/h3>\n\n\n\n<p>Satisfied customers often remain silent, while dissatisfied ones are more likely to respond. Counting on customers to leave reviews \u201con their own\u201d is not very effective.<\/p>\n\n\n\n<p><strong><strong>How to change that?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask directly, but politely:<\/li>\n\n\n\n<li>\u201cThank you for your purchase! Could you share your opinion on Google? It will take less than a minute.\u201d<\/li>\n\n\n\n<li>Include a simple link \u2013 in a text message, email, on the receipt, or on a note in the package.<\/li>\n\n\n\n<li>Also place a CTA on your website (e.g., \u201cLeave a review of our service\u201d).<br><\/li>\n<\/ul>\n\n\n\n<p><em>Why does it work?<br><\/em>People rarely take action unless they receive a clear signal. A short, unambiguous call to action can double the number of reviews posted.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-the-process-of-issuing-opinions-is-too-difficult\"><strong>3. The process of issuing opinions is too difficult.<\/strong><\/h3>\n\n\n\n<p>If a customer has to search for the right page, log in, or fill out a complicated form, they will likely give up.<\/p>\n\n\n\n<p><strong><strong>How to change that?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send a direct link to the review on Google &#8211; one click and you&#8217;re done.<\/li>\n\n\n\n<li>Eliminate unnecessary steps &#8211; no logins, codes, or long surveys.<\/li>\n\n\n\n<li>Make sure you have a mobile version &#8211; most customers respond to requests from their phones.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-customers-do-not-see-the-value-of-their-opinion\"><strong>4. Customers do not see the value of their opinion<\/strong><\/h3>\n\n\n\n<p>Not everyone realizes how much reviews help companies and other users make decisions.<\/p>\n\n\n\n<p><strong><strong>How to change that?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Show why reviews are important:<\/li>\n\n\n\n<li>\u201cYour opinion really helps us grow and supports other customers in their choices.\u201d<\/li>\n\n\n\n<li>Thank everyone who leaves a review &#8211; even if it&#8217;s just a quick text or email.<\/li>\n\n\n\n<li>You can also show an example: \u201cThanks to our customers&#8217; reviews, we&#8217;ve introduced a new service &#8211; thank you for helping us grow!\u201d<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-feedback-fatigue\"><strong>5. Feedback fatigue<\/strong><\/h3>\n\n\n\n<p>Nowadays, every company asks for feedback. Customers may get tired of this and ignore messages.<\/p>\n\n\n\n<p><strong><strong>How to change that?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalize your requests: use the customer&#8217;s name and refer to a specific service or product.<\/li>\n\n\n\n<li>Don&#8217;t send requests too often &#8211; only when it really makes sense (e.g., after a major purchase, not after every small transaction).<\/li>\n\n\n\n<li>Vary the content of your messages-avoid repetitive, boilerplate messages.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-checklist-how-to-increase-the-number-of-reviews-on-google\">Checklist: How to increase the number of reviews on Google?<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ask customers for feedback immediately after a transaction.<\/li>\n\n\n\n<li>Add a clear, personal call to action (CTA).<\/li>\n\n\n\n<li>Simplify the process &#8211; one click is enough.<\/li>\n\n\n\n<li>Show customers that their feedback has a real impact.<\/li>\n\n\n\n<li>Personalize messages and don&#8217;t spam.<br><\/li>\n<\/ol>\n\n\n<div class=\"blog-conclusion\">\r\n  <h2 class=\"blog-conclusion__title\">\r\n    Why is it worth caring about customer reviews?  <\/h2>\r\n  <div class=\"blog-conclusion__content\">\r\n    <p><!-- wp:heading --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You build an online reputation that works 24\/7.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You increase trust and attract new customers.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You improve your Google ranking &#8211; local SEO rewards activity and fresh reviews.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You receive valuable feedback about your services.<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p>With Loymee, you can request reviews automatically and precisely when your customers are most satisfied. This allows you to increase the number of reviews without wasting time sending requests manually.<br \/>\n<!-- \/wp:paragraph --><!-- wp:spacer {\"height\":\"40px\"} --><\/p>\n  <\/div>\r\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faq-frequently-asked-questions-about-google-reviews\"><strong>FAQ \u2013 frequently asked questions about Google reviews<\/strong><\/h2>\n\n\n\n<p>Can I ask every customer for a review?<br>Yes, as long as you do so in a polite and non-intrusive manner. Avoid offering gifts in exchange for reviews &#8211; Google may consider this a violation of its policies.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Can negative reviews be harmful?<br>One or two bad reviews are not a problem &#8211; customers can see that the reviews are authentic. It is important to respond quickly and show that you are solving problems.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>How quickly will I see results?<br>In many companies, the number of reviews increases within a few weeks of introducing a simple review request system.<\/p>\n\n\n<div class=\"blog-cta\">\r\n  <h2 class=\"blog-cta__title\">\r\n    Your customers deserve more!  <\/h2>\r\n    <div class=\"blog-cta__desc\">\r\n            <\/div>\r\n        <div class=\"blog-cta__action\">\r\n      <a href=\"https:\/\/loymee.com\/en\/for-business\/\" class=\"btn btn--green\" target=\" \">\r\n        Give it to them with Loymee!      <\/a>\r\n    <\/div>\r\n  <\/div>","protected":false},"excerpt":{"rendered":"<p>Small and medium-sized business owners often ask themselves, \u201cWhy do satisfied customers so rarely leave reviews?\u201d<br \/>\nSmall and medium-sized business owners often ask themselves, \u201cWhy do satisfied customers so rarely leave reviews?\u201d<br \/>\nGood reviews are one of the most effective local marketing tools today-they build reputation, increase trust, and improve visibility on Google. According to BrightLocal research, as many as 87% of consumers read online reviews about local businesses before making a purchase decision.<\/p>\n","protected":false},"author":5,"featured_media":1689,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,5],"tags":[],"class_list":["post-1721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brak-kategorii","category-uncategorized"],"acf":{"cta_box_title":"Want to get started?","cta_box_description":"","cta_box_link":{"type":"url","value":"https:\/\/loymee.com\/en\/for-business\/","url":"https:\/\/loymee.com\/en\/for-business\/","name":"https:\/\/loymee.com\/en\/for-business\/","title":"Click here!","target":""}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why don&#039;t customers leave reviews on Google?<\/title>\n<meta name=\"description\" content=\"Find out why customers don&#039;t leave reviews on Google and how to quickly increase the number of reviews using simple and effective methods.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loymee.com\/en\/why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why don&#039;t customers leave reviews on Google - and how can you change that?\" \/>\n<meta property=\"og:description\" content=\"Find out why customers don&#039;t leave reviews on Google and how to quickly increase the number of reviews using simple and effective methods.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/loymee.com\/en\/why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that\/\" \/>\n<meta property=\"og:site_name\" content=\"Loymee - landing page\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-29T10:21:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-29T10:21:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/loymee.com\/wp-content\/uploads\/2025\/08\/Dlaczego-klienci-nie-zostawiaja-opinii-w-Google-i-jak-to-zmienic-scaled-e1756458947997.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2526\" \/>\n\t<meta property=\"og:image:height\" content=\"1314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Oliwia Czaban\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oliwia Czaban\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/loymee.com\\\/en\\\/why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/loymee.com\\\/en\\\/why-dont-customers-leave-reviews-on-google-and-how-can-you-change-that\\\/\"},\"author\":{\"name\":\"Oliwia Czaban\",\"@id\":\"https:\\\/\\\/loymee.com\\\/en\\\/#\\\/schema\\\/person\\\/2f0789e7995c64dc04d315aaa342062a\"},\"headline\":\"Why don&#8217;t customers leave reviews on Google &#8211; 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